Claim Refund

Claim a refund if your flight has been cancelled due to coronavirus.

If your flight has been cancelled due to Covid-19 you may request a complete refund of your unused airline ticket. 

We use our legal expertise and automated claim filing system to submit your claim to the airline.

This service is 100% free of charge - get your refund or voucher without any service fees.  

ClaimCompass Inc is a leading passenger rights advocate which has helped over 200,000 travellers.

How it works

Frequently Asked Questions

What are my rights if my flight has been cancelled due to Covid-19? 

If your flight has been cancelled due to Covid-19, the airline must offer you an alternative flight or a full refund of your airfare. If you're offered an alternative flight, you are under no obligation to accept it and may still demand a full refund. 

What information do I need to request a refund?

To request a refund, you will need to have the flight number, date of flight, booking number (or PNR), as well as the names of the passengers for which you're requesting a refund. Certain airlines may also ask for the payment method, which was used at the time of purchasing the tickets. 

Am I also entitled to compensation under EC261? 

Covid-19 is considered an extraordinary circumstance which occurs outside of the carrier's control, hence airlines are not obliged to pay compensation under EC261/2004 for delayed, cancelled or overbooked flights. 

I have been offered a voucher instead of a refund - what should I do? 

To avoid bankruptcy, many airlines have decided to issue travel vouchers instead of refunds for unused tickets. You are under no obligation to accept a voucher and may still demand a refund, however, keep in mind that processing times are extremely long and it may take well over a year before you receive your cash refund. 

What is ClaimCompass? 

ClaimCompass Inc is a leading air passenger advocate and has helped over 200,000 travellers claim and receive tens of millions of Euros in compensation from the world's leading airlines. 

Why is this free?

The Covid-19 outbreak brought a lot of hardship worldwide and posed an existential challenge to the entire travel industry. ClaimCompass was no exception and we had to make some very difficult decisions to survive and make sure we're there for the travellers who have trusted us with their claims. 

We built this first version of the Covid-19 claim submission tool and decided to give it away for free after we received an endless amount of assistance requests from our past and current customers. We spent weeks to reply to everyone and finally decided to leverage our automation technology and legal know-how to develop this tool. 

ClaimCompass was built by passionate travellers and this tool is our modest way of expressing our deep commitment to helping fellow travellers in need. If you'd like to support us, then make sure you get our brand new Service app

Thank you ❤️

Request a refund

To claim a refund for your COVID-19 flight cancellation, please enter your information below.

ClaimCompass Ltd 2020 All Rights Reserved

ClaimCompass is compliant with the General Data Protection Regulation (Regulation (EU) 2016/679 of the European Parliament)

Our customers love us

File My Claim

File your COVID-19 claim


 About us 

 Passenger rights 

 Contact us


Flight compensation 

COVID-19 claims 

Service App 

Delayed flight compensation 

Cancelled flight compensation 

Overbooked flight compensation 


Terms and Conditions 


Privacy Policy 

"Airlines owe passengers over €32 billion because of COVID-19"

International Air Transportation Association 

Our customers love us

Privacy PolicyTerms & Conditions